Challenge: The constant need to gather a substantial volume of performance and service quality data, analyse it meticulously, and derive comprehensive and meaningful metrics
Generally, suppliers use different reporting styles which lead to the need for meticulous data collection, careful review, and ongoing monitoring. Small issues can sometimes drive significant impacts when overlooked. Staying current and promptly deriving essential measures is crucial. Tracking all Key Performance Indicators (KPIs) and their financial effects can be complex, often resulting in less detailed execution due to the associated effort.
